Gift Card £50

£50

Can't think of what to get for that special someone? Do you need a last minute gift without the hassle of running around the high street? Look no further.

We have gift cards available from £25 up to £200

All information on how to redeem the gift card is on the website, can be redeemed on services and products in salon or online.

Shipping Policy
Thank you for visiting and shopping at ​Stone & Co​. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
 
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
 
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
 
 
Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.  
Shipment method Estimated delivery time Shipment cost

Standard 3-5 business days £3.95

Free - Click and Collect from the salon.

Delivery delays can occasionally occur
We will do everything possible to make sure your parcel gets to you as within the time frame, but sometimes there will be reasons outside of our control that may delay your delivery.
 
Shipment confirmation 
You will receive a Shipment Confirmation email once your order has shipped.
 
Customs, Duties and Taxes
Stone & Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 
Damages
Stone & Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
 
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
 
We currently do not ship outside the UK 
 
Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.
 
 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards 
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stoneandcohair.co.uk

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We do not accept Exchanges of any product or service.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

Shipping
To return your product, you should mail your product to: Stone & Co, 151 Crayford Road, Crayford, DA1 4HA with prior consent.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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